Success Stories

Altria

Altria Group, Inc. (previously known as Philip Morris Companies, Inc.) is an American corporation and one of the world's largest producers and marketers of tobacco, cigarettes and related products. To manage operations, Altria is using OpenText Content Server.

Business Challenge

The Challenges faced by Existing environment

Working with customers to identify problems and providing solution and providing support, includingprocedural documentation and relevant reports.
Admin related work like running the synchronization job manually in case when many new usersneed to be given access on the client software.
Creating and updating Client specific Reports like weekly ticket status report, Monthly ApplicationUsage Report.
Administrating Live Reports and Livelink Module, Livelink Indexes and Search Functionality.
Administrating Application Monitor to monitor the Servers availability and take necessary actions incase the server health is critical.
Administrating the Permissions, Users and Groups in OTDS.
Configuring and maintaining the Databases for Content Server usage.
Managing OTDS jobs.
Administrating Content Server Indexes and Search Functionality.