About Us

Salt River

Salt River Project, or SRP, is a community-based, not-for-profit organization providing affordable water and power to more than 2 million people in central Arizona. To manage such ahuge day to day operations, SRP isusing technologies like SAP, Microsoft, OpenText ContentServer.

Business Challenge

The Challenges faced by Existing environment

  • Working with customers to identify problems and providing solution and providing support, includingprocedural documentation and relevant reports.
  • Admin related work like running the synchronization job manually in case when many new usersneed to be given access on the client software.
  • Creating and updating Client specific Reports like weekly ticket status report, Monthly ApplicationUsage Report.
  • Administrating Live Reports and Livelink Module, Livelink Indexes and Search Functionality.
  • Administrating Application Monitor to monitor the Servers availability and take necessary actions incase the server health is critical.
  • Administrating the Permissions, Users and Groups in OTDS.
  • Configuring and maintaining the Databases for Content Server usage.
  • Managing OTDS jobs.
  • Administrating Content Server Indexes and Search Functionality


Opentext Content Server

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